Handling a flooring purchase and installer


Step One:Do some specific research

Search for flooring stores both within your geographical area and outside of it. A great reference is to see their google reviews. You can also check to see if they are listed on other home improvement platforms, but as a first case try to evaluate them of their google listings. Ratings really do speak volumes so look for companies that are consistently performing well. If there are negative reviews, check to see what people complained about and address this indirectly in your discussion with them.

Step Two: Look at your options

Do not go for the first flooring store you like, always get a number of options and make a comparison to see who the best fit is with. A flooring store should put you first as a customer and you need to feel that way as well. I would encourage you to take your time and not rush during this phase, because that can lead you into a hasty purchase you might regret.

Step Three: Make sure your need is their priority

It doesn’t matter what size of job you have or whether you are buying hardwood, laminate, vinyl plank or any other type of flooring, you should feel valued and prioritized by the flooring store you choose. No question you can ask is silly and you should feel encouraged to have all of your questions and concerns addressed.

Step Four: Ask for any “Variable” costs

There are small charges that can add up that you should be clear on. Items like product delivery and underlay should be discussed before material is purchased. You should also discuss return policies as some companies might not issue you a refund on full boxes and some might have a restocking fee if you return to many boxes. This is a crucial way to safeguard your money as it can end up costing you quite a lot if you can’t return purchased material.

Step 5: Agree to things on site

If you are hiring a flooring contractor discuss the costs of floor preparation and levelling before the installation work begins. Floor preparation charges can be racked up on an hourly basis and levelling can be added up over a bag count. I would strongly recommend that as a preventative measure you have all of this sorted out, agreed on and discussed right after the demolition is finished.

Step 6: Inspect final work before letting them go

Contractors are busy and can give you the “i’m busy” run around if you call to have them correct some work they have done poorly. It is important to be there as they are nearing installation to make sure that things are according to the standards you require. Also understand that as a store it costs us a lot to send contractors and installers back to sites, so it will save everyone time and money to have issues sorted out on site and in person.

LENKO Flooring
Unit 109 19897 56 Ave, Langley, BC.